Frequently asked questions

• How does the Intense White Professional LED Teeth Whitening System work?

  The system uses a 2‑step whitening process. First, the peroxide‑free whitening gel is applied to the teeth using the easy‑to‑use pen. The blue LED light, powered by your phone, then activates the gel to accelerate stain removal for visibly whiter teeth in just 15 minutes a day.

• How long does each treatment take?

  Each treatment takes 15 minutes per day, making it quick and convenient to fit into your daily routine. For best results, the system is used once daily over the full 7 days.

• When will I start to see results?

  Many users notice their teeth becoming whiter after just a few uses, with clinically proven results of up to 8 shades whiter after the full 7‑day treatment.

• How should I use the shade guide?

  Measure your tooth shade before starting your treatment, and again at the end of the full course, so you can see the difference.

• Is the whitening gel safe for my teeth?

  Yes. The whitening gel is peroxide‑free and enamel safe and has been clinically tested to effectively remove stains without damaging tooth enamel, helping reduce the risk of sensitivity.

• Will the LED light cause any discomfort or heat?

  No. The blue LED light is designed to be safe, cool, and comfortable during use. It activates the whitening gel but does not heat up or damage teeth or gums during treatment.

• Do I need to mould or customise anything before using the LED system?

  No moulding is required. The LED device is ready to use straight from the box, and the pen applicator allows for precise, targeted application of whitening gel directly onto your teeth.

• How do I power the LED light?

  The LED device is powered via your smartphone or compatible USB‑A or USB‑C port, so no batteries are required. Simply connect the light to your device before use.

• Is it safe if I accidentally swallow some of the gel?

  Yes. The whitening gel is not harmful if swallowed in small amounts. However, if excess saliva builds up during treatment, we recommend spitting out saliva as needed for comfort.

• Can I use the LED system if I have sensitive teeth?

  The peroxide‑free formula is designed to be gentle on teeth. However, if you have very sensitive teeth or gum issues, we recommend consulting your dentist before whitening. Stop using the product if irritation occurs.

• Who should not use this product?

  This system is for adult use only and should not be used if you are pregnant or breastfeeding. It is not recommended for individuals with gum disease, gingivitis, bleeding or receding gums, or for use on teeth with braces or dental restorations.

• What stains does the LED system remove?

  The system effectively removes everyday surface stains caused by food and drink such as tea, coffee, red wine, cola, as well as smoking, helping restore teeth to their natural whiteness.

• What’s included in the box?

  Each kit contains: • 1 whitening gel pen • 1 blue LED light device with USB‑A, USB‑C and Lightning connectors • 1 user guide with shade reference • 7‑day supply

• How do I store this product?

  Store gel in a cool, dry place away from direct sunlight and below 25°C. Always replace cap on pen after use.

• How do I dispose of this product?

  Pen: Dispose of responsibly using the appropriate waste stream through your home collection. LED device: Dispose of product separately from household waste. Return to designated waste collection point for electrical equipment and batteries.

• How do I clean this product?

  Pen: Wipe pen brush with a dry tissue or towel after use, do not clean with water. LED device: Remove from blue light device. Mouth Tray can be washed in warm water. Do not wash or immerse LED device in water.

• Can I repeat the treatment in the future?

  Yes. The treatment can be repeated if your teeth become stained again, as long as usage instructions are followed and your teeth and gums remain healthy.

• Why Choose LED Whitening?

  The LED system offers: • No moulding or fitting • Faster daily treatments • Greater convenience for travel and on‑the‑go use It’s ideal for those wanting at-home professional whitening results with minimal effort.

• How can I get the best results from this treatment?

  During the treatment, avoid smoking and keep consumption of staining food and drink to a minimum. For example; tea, coffee, red wine, cola, tomato-based sauces, curry, balsamic vinegar, soy sauce, berries and beetroot.